Please contact your Credit Card issuing bank to check if the payment went through successfully. You may wish to check on the payment status of your online transaction by specifying the transaction date and time, with the issuing bank.

Should you require further assistance, please click here.

For orders placed before 4pm:
An email with the subject title "Shipment Status of Your Creative Order" will be sent to your registered email address at 6pm on the same working day. Click on the tracking link to get the latest delivery status through our delivery agent's "Track & Trace" system.

For orders placed after 4pm:
An email with the subject title "Shipment Status of Your Creative Order" will be sent to your registered email address at 6pm on the next working day. Click on the tracking link to get the latest delivery status through our delivery agent's "Track & Trace" system.

Please click here for further assistance.

Currently, only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America, are accepted at our CREATIVE Online Store. All the prices are listed in Dirham and do not include any sales tax. All orders will be calculated and billed in Dirham.

Creative products are also available at our authorized resellers.

i) For product(s) purchased from The CREATIVE Online Store
When the package arrives, we recommend that you check the condition of the product(s) before signing off. Should you notice any defects on the product(s), or if the wrong item has been delivered, please alert the delivery personnel and do not accept the product(s). If you have already signed for the item, please contact us. 

ii) For product(s) purchased from Creative authorized distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product(s) to the shop for an exchange, if it is legitimate.

For further assistance, please click here.

i) For product(s) purchased from The CREATIVE Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our web site at http://ae.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there is any discrepancy, please contact us.

ii) For product(s) purchased from Creative authorized distributors/resellers
After checking against the packing list/web site as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

i) How do I edit the details in my CREATIVE Online Store account?
Log on to your CREATIVE Online Store account at https://ae.store.creative.com/service/. Click on to "My Account" from the list, select "Account Profile" and make the necessary changes.

ii) I have forgotten my login password. How do I retrieve it?
Simply key in your email address here and your password will be sent to your email account.

i) How do I add items to my cart?
To purchase products at The CREATIVE Online Store, simply click on the "BUY" button next to the item. You will be directed to the Shopping Cart page where you can view all the items added to your cart, edit your cart, save the items for checkout later, or proceed to checkout. To shop for more products, click "CONTINUE SHOPPING".

ii) I'm done shopping. How do I complete my transaction?
When you are done shopping, review your shopping cart by clicking "Cart" and then click "CHECKOUT." Remember to log on to your account to start the checkout process. You will have to sign up for an account if you have not registered before. During the checkout process, you will be asked to enter details such as shipping address, billing address and payment method.

Before you submit your order, you will have the opportunity to review a detailed order summary, including your shipping and billing information, payment method, the products you have ordered, and the total order amount (including discounts, if any). Once you have verified these details, click "Make Payment" to complete the checkout process. We will process and ship your order as promptly as possible.

iii) How safe is it to shop at The CREATIVE Online Store?
We want you to feel completely comfortable when shopping with us, and have gone to great lengths to protect your security and privacy. We are using the Secure Sockets Layer (SSL) that creates a secure online shopping environment by authenticating your connection and encrypting sensitive information before it is sent over the Internet.

When you enter a secured portion of our web site, an icon of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site security information will appear. This digital certificate, obtained from VeriSign, Inc. - a leading provider of Internet trust services - guarantees that your personal information is being transmitted in a secure (encrypted) form to Creative's server and not to some unknown or unauthorized server.

Your personal information is protected by the password you created when you registered for an account at our Online Store. Please keep this password confidential. No representative of Creative Technology will ever ask you for your password. The confidentiality of your password is yours to protect. If you are a registered customer and wish to change, modify, or delete any of your personal information - including your name, email address, password, or billing/shipping information - you can do so by logging in to your account online.

iv) Will I get any confirmation upon submitting an online order?
Yes, you will receive an email confirmation for your order. This email should include your order confirmation number, order summary, estimated delivery date, means of order tracking and other information that you might find helpful regarding your online purchase.

v) What if I do not receive any order confirmation email?
1. Check all the folders in your email account (especially the spam/bulk folder). 
2. Include esales@customercare.creative.com in your address book or list of permitted senders.
3. Log on to your account and check order history.

1. Check all the folders in your email account (especially the spam/bulk folder).
2. Include esales@customercare.creative.com to your address book or list of permitted senders.
3. Login to your account and check order history.

Log on to your CREATIVE Online Store account at https://ae.store.creative.com/service/. Click on to "My Account", from the list, select "Edit Profile" and you can then make any desired changes.

At the "Shopping Cart" page, simply enter your Promo Code in the field provided and click "APPLY".

The promo code will automatically be applied and you will see the appropriate discount immediately.

• If you have encountered an error message, please check that you:
• Have not used the promo code previously (you may only use your promo code once)
• Have entered the code correctly
• Have not used a promo code that has expired
• Have met the minimum purchase requirements before applying the promo code
• Have not selected products that are not included in the offer, such as products combined with others in a bundle or bundled product packages
• Have not exceeded the maximum quantity allowed

Once these checks are completed, do proceed to apply the promo code again. If your promo code is valid and it is still not accepted, please contact us for further assistance.

No. Our delivery agent will deliver your order to the shipping address as specified in the Sales Order.

We currently provide delivery to addresses within the United Arabs Emirates. However, we do not deliver to P.O. Boxes, hotels or motels.

For deliveries to other countries in Asia, please choose the destination:

- Japan
- Singapore
- Australia
- Hong Kong

For deliveries to New Zealand, please make your purchase from our Australia Store.

If you reside in US, Canada, Mexico, Central, or South America, please visit Creative Labs, Inc.
If you reside in Europe, please visit Creative Labs Europe.

i) For product(s) purchased from The CREATIVE Online Store
When the package arrives, we recommend that you check the condition of the product(s) before signing off. Should you notice any defects on the product(s), or if the wrong item has been delivered, please alert the delivery personnel and do not accept the product(s). If you have already signed for the item, please contact us directly.

ii) For product(s) purchased from authorized distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product(s) to the shop for an exchange, if it is legitimate.
For further assistance, please click here.

Alternatively, you could also verify the package contents via our web site at http://ae.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there is any discrepancy, please contact us directly.

ii) For product(s) purchased from Creative authorized distributors/resellers
After checking against the packing list/web site as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here. 

For the CREATIVE Online Store, currently only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America, are accepted.

Creative products are also available at our authorized resellers

All the prices are listed in Dirham (AED) and include custom duties and tariffs. All orders will be calculated and billed in Dirham (AED).

"Dead on Arrival" (DOA) refers to the situation where the product(s) is found to be faulty upon receipt.
You can click here to try the online solutions we have provided to test your product.

For product(s) purchased from The CREATIVE Online Store
Click here to submit an online form which will be attended to by our customer service department. Do ensure that the product(s) with its original packaging (and accessories, if any) is returned.

If the product(s) was purchased at Creative authorized distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product(s) to the shop for an exchange, if it is legitimate.

i) For product(s) purchased from the Creative Online Store
At the time of package arrival, we recommend that you check the condition of the product(s) before signing off. Should you notice any defects on the product(s), or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product(s). If you have already signed for the item, please contact us.

If the wrong product is delivered, please ensure that the package is sealed in its original packaging for exchange.

ii) For product(s) purchased from Creative authorized distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it is legitimate.

For further assistance, please click here.

Alternatively, you could also verify the package contents via our web site at http://ae.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents” tab.

If there is any discrepancy, please contact us directly.

ii) For product(s) purchased from authorized distributors/resellers
After checking against packing list/web site as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

i) If it was purchased from The CREATIVE Online Store and within 12 months from the date on the receipt, please click here for a quick and easy remedy via our online solutions.

ii) If it was purchased through our authorized distributors or resellers, you can contact the place of purchase directly or click here to try our online solutions.

The product warranty is based on a valid proof of purchase (i.e. receipt) only.

It might also be possible to request for a reprinted receipt (showing date of purchase and amount) from our authorized distributors and resellers. A photocopy of the proof of purchase is also acceptable.

If the product was purchased online, you can use the transaction receipt (i.e. Tax Invoice), as proof of purchase.

If your product was a gift, you may have to get the receipt from the sender. If you do not wish to ask for the receipt, you could ask the sender to send the item for servicing on your behalf.

Products purchased within certain regions may be eligible for warranty (repair or replacement) within other regions/territories. This may be dependent on the availability of parts, local legislation, and carriage and customs costs.

For customers in Asia Pacific, the Middle East and Africa, you may be required to pay a nominal fee on administration charges, if you wish to service the product that was not purchased within the country or region.

Learn more about warranty and returns.

Creative does not provide servicing for products with expired warranty.

There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

For more details, please click here.

I P. O. Box: 341072
Wing A, unit 504/505, HQ Building
Dubai Silicon Oasis Authority, Dubai, UAE
Operating Hours: 8:00 am - 5:00pm
Sundays - Thursdays
Closed on Fridays, Saturdays and Public Holidays
Web site: http://www.ae.creative.com

We only offer repair services or replacements at Creative's discretion.

There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

Please ensure that you have obtained a valid RMA number when you are arranging to return the faulty product. Creative reserves the right to impose an administrative penalty on the customer if the product is returned without a valid RMA number.

For more details, please click here.